SOC Analysis Support Engineer

A Visual Overview of My Role in the OML Managed Service Project

The Rich Picture: A Conceptual View

Click on the symbolic elements to see their detailed role.

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Me (The Engineer)

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The Network

Source of all data

⚠️

Performance Issues

Challenges & anomalies

🕵️

Root Cause Analysis

🤝

Collaboration

Enhanced Service Quality

The ultimate goal

Network System Architecture

A technical flow of the data analysis process.

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Network Data Sources

3G/4G network, traffic logs from ZTE/Nokia

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KPI/KQI Monitoring

Continuous health checks and performance analysis

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Deep-Dive Troubleshooting

Identifying and resolving performance bottlenecks

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Reporting & Collaboration

Sharing findings with stakeholders and other teams